All Kenyans using the prepaid meter token must update their devices before August 31, Kenya Power has said.
All prepaid meters that will not have been updated by the deadline date will stop accepting the tokens after the deadline date
Kenya Power Managing Director Joseph Siror on Wednesday unveiled how Kenyans using the prepaid token will update their meter tokens.
“Customers will receive two codes from Kenya Power when they purchase tokens. They will be required to key the codes to their meter following the steps indicated in the SMS before loading the new token," Siror said.
"In other instances, the Company will send the codes directly to the customers who haven’t purchased tokens to notify them to update their meters. The process is simple and free.”
Customers are required to ensure all previously purchased tokens are loaded to their meters before keying in the reset and update codes.
"Update Token Meter YakoWe have started a campaign to update the prepaid token meter software. You will be guided via SMS to start the update process by following the steps below:1. Key in code 1 to Reset2. Key in code 2 to UpdateIt's simple and FREE!," a text from Kenya Power read.
The update will not impact existing tokens that are already loaded into the meter.
The update targets 7.4 million prepaid meters. The Prepaid meter update exercise is free of charge.
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