Safaricom has acknowledged facing recurring service intermittency issues affecting some PayBill payments, and the company is actively working on resolving the problem.
In a notice dated January 23, the telecom giant apologized to affected customers and assured them that the technical team is addressing the issue.
"The issue is under resolution by our technical team; we shall inform you once normal service resumes," the notice stated.
On Monday night, Safaricom reported that services were restored after experiencing a similar anomaly during the day, causing some transactions on M-Pesa to go incomplete.
"The technical issue has since been resolved, and we continue to monitor the services closely. We apologize for any inconvenience that this disruption may have caused," Safaricom stated.
This service interruption occurred just two weeks after a momentary downtime for M-Pesa, which was also swiftly addressed, and services were fully restored.
"All M-Pesa services are now available. We apologize for any inconvenience caused, and thank you for your patience as we worked to restore services," the company assured customers in a notice.
Safaricom, being the largest telco in Kenya, reported that its M-Pesa monthly usage exceeded 30 million customers in March 2022.
Kenya remains the most active market for M-Pesa, accounting for over 30 million of the service’s 51 million customers across various countries.
Additionally, the number of businesses accepting payments on the Lipa Na M-Pesa platform more than doubled from 173,000 in April 2020 to over 387,000 in March 2022.
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