Telecommunications giant company Safaricom has finally put up a statement addressing the recent hitch in their services after a series of netizens complained about their mobile money wallets, M-Pesa, ‘transacting’ without their knowledge.
The issue was first brought to light by digital content creator Alvan Love who took to Twitter to voice his confusion and worry after his phone tried "sending money on its own" without any prompts from him.
“Safaricom! No longer safe! I just found my phone trying to (send) money by itself. It started with a notification (your sim played a tone accept or decline. I accepted, then the next thing all the M-Pesa menu came up and started doing things by itself).
Safaricom PLC, What the hell is going on? I have since emptied it to zero,” wrote the former Tusker Project Fame contestant worriedly.
Following this, a series of other people using his thread revealed that their mobile money wallets had also sent them the same prompt and they were gravely worried of being hacked and their wallets emptied.
Netizens voiced how weird it was checking your phone and finding it in the M-Pesa section and you fully know you hadn't left it there.
Safaricom is, however, reassuring its users that no such this is happening and the prompts were just a system glitch.
The company responded in Alvan Love’s comment section, saying the M-Pesa menu activating resulted from a new development in the M-Pesa withdrawal menu.
“Hello Alvan, we extend to you our most sincere apologies regarding the experience with our M-Pesa service.
The issue was as a result of M-Pesa system menu push for the newly developed M-Pesa withdrawal menu. Your M-Pesa account was not accessed as there was no PIN request. Thank you. AO,” responded Safaricom’s social media handlers.
Netizens are still a little bit sceptical but the communications brand assures them all is well and their wallets are safe.
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