Zuku issues apology to it's customer over 'bad services'

12 January 2023

• Zuku has promised their customers better services in future.

Entertainment and communication service provider Zuku has addresses issues affecting internet supply to their customers.

They have been facing backlash for months over what many termed as poor services.

According to the company, the hitch had been caused by intermittent downtown on its network, and it would be affecting the internet coverage provided by Zuku.

“Zuku Fiber is experiencing intermittent downtime on its network in some areas, which may affect the quality of services.

Our teams are working to restore services in the affected area within the shortest time possible,” the statement signed by Zuku Fiber management read in part.

Below are comments from Kenyans dissatisfied with Zuku's services

@EngElly254: This has been ongoing since 25th Dec. How short is the time you require to work on it? Tumechoka na excuses. If you can't restore services in 2 weeks will you manage to restore them really? Do you care about your clients?

@Eunicekaihura: How are we supposed to work if this keeps on happening every day. Very disappointing.

@mwangi_jr: This has been happening since Christmas. You're still saying the same thing!! You will lose so many customers!!

@Hape_Le_Hape: 3 DAYS NOW and you’re still saying the same thing?

@DenzelVincentA1: Manze nyi watu hamko serious,I pay too much money for me to just use your internet for one week in an entire month.

@WenzyCaren: Mimi nimechoka. I tweet more than 5 times a day net is terrible! In a month I only enjoy 10 days of your net. This is the last month I'm using it.

@nyagaka_sonya: With or without downtime or technical issues, Zuku net has problems time to time. I've persevered enough and I'm having a change soon. I am tired.