Is She Angry? Don't Turn Her Away. Here's Why!

Piece by: Harun Momanyi
Lifestyle

We live in a customer experience era where customers are basing their buying decisions on customer reviews. Having as many reviews as possible is a plus for a business.

Even negative reviews give you an opportunity to  and improve your products.

The cannot be understated, especially in a country where . While customer review platforms like are great for the customer, there is a misconception that they are bad for businesses. This misconception is born out of the fear of negative reviews by businesses.

Customers get to voice their complaints and demand for better services and products on these platforms, holding businesses accountable. But they also get to laud great customer service and great products. Businesses get much more than bad reviews from customer reviews. In fact, the benefits from well managed negative reviews are priceless. Here’s why businesses should ask for and embrace reviews from their customers.

  • You Get Important Feedback

Getting reviewed by customers gives you a chance to find out exactly what they think of you and your services and products. This way you can see places that need improvement in your business. Customer reviews, are a learning opportunity. When asking customers to review you, you can also ask them to add suggestions of what they think could be better. You may find great ideas in them.

  • It’s a Marketing Tool

  • Having customers review you ensures that they share their experience with others which in turn informs them of your great services and products. Customer reviews come in handy especially since more consumers base their decisions on whether to use your products or services on reviews by other people.

Read the next tips on the. Yululate is a top Kenyan company that lists businesses for reviews from customers. They currently have an ongoing campaign where you can write reviews on their website and get rewarded with vouchers. Here are the instructions you need to follow!

Yululate has registered thousands of businesses on the website. All you have to do is log in (or register if you haven’t) then search for the one you want to review. The review can be of any business you have had the pleasure or displeasure of using their services or products. It has to be well written with 50 words or more.

You can check out what others are saying about your favorite places and discover new places to have fun as well.

So if you fancy a free meal just for sharing your experience, this is your opportunity. Participate and win!!

The best part is you can even gift the voucher to your friends or family and they will love you for it because who doesn’t like free food right?